Privacy and data protection for FxPro users

FxPro processes personal data of Ugandan clients as a data controller. The service collects information provided during registration, documents for identity checks, records of trading activity, and technical data from devices and browsers. These details are used to open and maintain trading accounts, process payments, comply with anti-money-laundering rules, and protect against fraud. Data is stored on secure servers and is accessible only to staff who need it for specific tasks, such as compliance or support.

Personal data is kept for as long as an account is active and then for a defined period, for example for accounting or dispute resolution needs. Information may be shared with third-party providers that support payments, identity verification, or technology infrastructure, but not sold for marketing. Transfers outside Uganda are subject to contractual and other protections. Clients can request access to their data, ask for corrections, and in some situations request deletion, although legal duties may require some records to be retained. Complaints about misuse of data can be directed to the Personal Data Protection Office in Uganda, which oversees the national privacy framework.

During registration and onboarding, the platform typically requests:

• Full name and date of birth
• Residential address, email, and phone number
• Government-issued ID and proof of address

Once an account is active, the service records how it is used:

• Trading instruments, order size, and timestamps
• Account balances and transaction history
• Deposits, withdrawals, and related payment details

Technical data is also collected when a client visits the website or uses trading apps:

• IP address and approximate location
• Browser type, operating system, and device type
• Pages visited and actions taken on the site

Each category of data serves a defined purpose:

This structure helps the platform meet legal obligations, keep accounts operational, and maintain the stability of trading systems.

Personal data is stored for the duration of the client relationship and then kept for a further period that reflects financial and regulatory requirements. Transaction and financial records are typically retained for several years from the date of receipt, which supports tax, accounting, and complaint-handling processes. Even after an account is closed, some information may need to remain in archive form to answer regulator queries or resolve open disputes.

Storage is carried out on secure servers with technical and organizational safeguards. Internal access is limited to roles that require specific datasets, such as compliance teams, customer support, or system administrators. This role-based access reduces the risk of accidental or unauthorized disclosure.

Under the Ugandan Data Protection and Privacy Act, clients have a set of rights in relation to their personal data:

• Right of access: to request a copy of personal data held and information on how it is used.
• Right to rectification: to ask for incorrect or outdated details to be updated.
• Right to deletion in specific cases: to request that some data be erased, subject to legal retention duties.
• Right to information: to receive clear explanations about collection, use, storage, and sharing of data.

To exercise these rights, a client should contact FxPro support in writing and provide enough detail to identify the account. Identity verification will usually be required before changes or disclosures are made. Responses are provided within a reasonable timeframe, and any legal limits on deletion or portability are explained.

If a client believes that personal data has been mishandled, a complaint can be filed with the Personal Data Protection Office in Uganda. The authority offers an online complaints portal and can review how a service has processed data and whether it complies with local law.

FxPro does not sell personal information to third parties. However, data may be shared with external partners that provide essential services, such as:

• Payment processors for handling deposits and withdrawals
• Identity verification services for checking documents and KYC details
• Technology and hosting providers that run servers and trading software

These partners are expected to protect personal data and use it only for the defined tasks agreed with FxPro. When information is transferred outside Uganda, the service applies measures such as contractual safeguards or recognized transfer tools to keep the level of protection consistent with privacy obligations.

In some cases, personal data must be disclosed to public bodies. Law enforcement agencies, regulators, or courts may send lawful requests, and the platform may share relevant data to meet legal duties or protect the rights and safety of clients and the public.

FxPro websites and trading platforms rely on cookies, which are small files stored in the browser, and similar tracking tools. These serve different functions:

• Essential cookies support login, account access, and basic navigation.
• Analytical cookies collect anonymized statistics about pages visited and errors.
• Marketing or preference cookies help show more relevant content or remember user settings.

Users can control cookie behavior through browser settings and often through the platform's own cookie banner or settings panel. Turning off essential cookies may affect the ability to stay logged in or complete certain actions. The privacy policy and cookie information pages describe each cookie category, its purpose, and how it can be disabled.

Platform security measures are only one side of privacy protection; user behavior is the other. To reduce the risk of account compromise:

• Use a strong, unique password that is not reused on other services.
• Enable two-factor authentication if the feature is offered.
• Avoid logging in from public or shared computers where others could access the session.
• Log out after trading and keep devices locked when unattended.
• Treat emails and messages that ask for login details with caution, as these may be phishing attempts.

FxPro does not request passwords by email or phone. If suspicious activity is noticed, such as unexpected trades or login alerts from unknown locations, the client should contact support immediately to review the account, adjust credentials, or temporarily restrict access.

Ugandan law provides a privacy structure that applies to any forex service processing the personal data of residents. Clients can expect clear privacy notices, options to access and correct their data, and a route to complain through the Personal Data Protection Office if their rights are not respected. When assessing any forex platform, it is useful to check that a detailed privacy policy is available, that contact details for privacy queries are given, and that user rights are explained in practical terms.

FxPro states that it aligns its internal privacy framework with these expectations, using both local oversight and international infrastructure. For Ugandan traders, this combination aims to provide transparency about data use, consistent handling of personal information, and a clear process for raising and resolving privacy concerns.